From: route@monster.com
Sent: Monday, April 25, 2016 1:27 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: Data Entry QA
This resume has been forwarded to
you at the request of Monster User xapeix03
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OBJECTIVE: |
Good customer rapport, goes out of
the way for individuals needs, responds intelligently to customers questions.
Capable of following chain of command well, also make quality decisions on my
own. |
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EXPERIENCE: |
6/2010 - Present |
CONFIDENTIAL |
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Industry: |
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Oversee daily activities of
support department.Trained, supervised and evaluated staff identified areas
for improvement and developed plans for improvement. Verifying, validating
the functionality and deficiency of the software for both institutional and retail
client.Creating, scheduling, organizing test cases to validate software.
Creating, editing of training videos for worldwide clients. Assigned as
secondary administrative assistant for local divisionProvide customer support
to both individual and institutional financial software users, with software
problems, and data maintenance by telephone and e-mail.Provide operating
system support to users for various configuration settings for different
versions of each software package. Perform quality assurance on the various
software packages used. |
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10/2009 - 5/2010 |
Overstock.com, Inc. |
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Industry: |
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Provide customer service for
international customers by phone call and e-mail.Track, trace international
customers’ shipments. |
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3/2008 - 2/2009 |
Inthinc |
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Industry: |
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Provide customer support to with
software problems, and data maintenance by telephone and e-mail. Trained,
supervised and evaluated staffs for daily/monthly performance.Daily/monthly
report for department status. Call monitoring |
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12/2004 - 3/2008 |
Equis International |
Salt Lake City, Utah |
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Industry: |
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Provide customer support to both
individual and institutional financial software users, with software
problems, and data maintenance by telephone and e-mail. Provide operating
system support to users for various configuration settings for different
versions of each software package. Perform quality assurance on the various
software packages used. |
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8/2002 - 2/2004 |
Sheraton Resort Phoenix Seagaia |
Miyazaki |
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Industry: |
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Installation/maintenance of large
PC networks. Windows based software/hardware configuration. Capital Assets
management. Installation and Training of Property Management System, Call
accounting system, Food and beverage/resort management system and Inventory
Management System for four properties and 2 golf courses. Provided customer
support to in-house guest in software problems and guest internet services.
Translation of all overseas software manuals in English to Japanese. Meeting
and training Interpreting. |
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11/2001 - 6/2002 |
Tuesday Morning Inc. Store #547 |
Salt Lake City, Utah |
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Customer service. Employee
training and management. Capital Assets management. Network management and
support. |
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5/2001 - 11/2001 |
Valley Emergency Communications
Center |
West Valley, Utah |
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Installation/maintenance of large
PC networks. Windows based software/hardware configuration. Capital Assets
management |
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8/1998 - 12/2000 |
Neways Inc. |
Salem |
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Industry: |
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Curricular practical
trainingData-Entry and on phone problem solving with Japanese speaking
customers. |
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EDUCATION: |
4/2001 |
Utah Valley State College |
US |
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Computer science information
systems |
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SKILLS: |
Skill Name |
Skill Level |
Windows 95/98/Me/XP/Vista/7
Workstations |
Expert |
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Network and Hardware Configuration |
Intermediate |
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Micros-Fidelio Opera Property
Management System |
Intermediate |
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FCS WinSuite/WinVoice/IP NetCentre |
Intermediate |
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SoftBrands Rio Grand Leisure
Management System |
Intermediate |
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Moreton Bay Technologies Check SCM |
Intermediate |
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Reuters 3000 Xtra |
Intermediate |
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Thomson Reuters Eikon |
Intermediate |
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Apple Macintosh |
Intermediate |
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Apple Final Cut Pro |
Intermediate |
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LANGUAGES: |
Languages |
Proficiency Level |
Japanese |
Fluent |
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